When we talk about “Globe Doctor”, or “us” or “we” or “Company”, we are talking about Globe Doctor Limited, a company registered in Ireland under Co. Reg. No. 554435 with registered office located at 6-9 Trinity Street, Dublin 2, Ireland.
GDPR is the General Data Protection Regulation. It comes into effect from 25 May 2018. It sets out a series of new EU laws concerning how data is processed and used. The objective of the regulation is to strengthen and standardize data protection laws for all EU citizens. These regulations will apply to any organisation that controls and/or processes data on behalf of an individual or group of individuals. Those responsible for adhering to these regulations include employees of the organisation, including contractors, consultants, agents and third parties who have access to data either directly or indirectly.
Our Data Protection Officer oversees how we collect, use, share and protect your information to ensure your rights are fulfilled. You can contact our Data Protection Officer at firstname.lastname@example.org or by writing to them at Data Protection Officer, Globe Doctor Limited, 6-9 Trinity Street, Dublin 2, Ireland.
We collect and process various categories of data.
We collect and process data of medical facilities such as doctors, clinics, hospitals and other health care specialists. This type of information is of business nature and publicly accessible. It includes:
We neither collect nor process any personal information of our visitors except for the usage data mentioned below. Our contact form has been changed to accommodate GDPR guidelines.
We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
Under GDPR, there are special categories that require additional safeguards for processing. We don´t process any special categories of personal data. Should we start processing any special categories of personal data we would request your explicit consent or seek any other legal base to do so. And then only for the particular purposes and activities set out and limited time only.
Data we collect and hold includes:
We use information about you to:
We analyse the information that we collect on you through your use of our products and services and on our social media, apps and websites. This helps us understand how we interact with you and our position in a market place.
We will not share your personal data with anyone outside the Company except:
We require that these third parties provided sufficient guarantees that the necessary safeguards and controls have been implemented to ensure there is no impact on your data rights and freedoms.
To use your personal data lawfully, we rely on one or more of the following legal bases:
Processing your information is necessary for us to provide your products and services that are related to treatment abroad and we agreed to deliver subject to our terms and conditions.
Legitimate interest means the interests of the Company in conducting and managing our business when providing products and services. Our core legitimate interests are to provide the best customer service, improve our products and services, and to protect our customers, employees and shareholders. A very important part of our legitimate interests is the ability to manage our relationship with you as effective as possible and provide the best possible customer experience to you.
We will ask for your consent on few occasions such as:
We ensure that your consent will always be given to a very specific action and in a clear affirmative way. We will keep a record of your consent and how we got it.
The consent can be withdrawn at any time and we will stop data processing immediately, unless we have already delivered the product or service.
You can exercise your rights by contacting us by email at info @ globedoctor.com. We can help you with:
You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
You have the right to have any inaccurate personal information about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
Where we rely on your permission to process your personal information (the legal basis for our processing of your personal information is consent), you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
You have the right to request us to restrict the processing of your personal information. You may request us to restrict processing your personal information if you believe that:
Please note that right to restriction is subject to certain exemptions.
You also have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
You may ask us to delete your personal information. In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include:
Please note that the right to erasure is subject to certain exemptions.
Where possible we can share a digital copy of your information directly with you or another organisation. When you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information.
If you have a complaint about the use of your personal information, please let us know, giving us the opportunity to put things right as quickly as possible. We ensure all complaints received will be fully investigated.
If you consider that we fail to attend your complaint in reasonable time, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection.
This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
Your information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions of this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person.
We are aware of security threats and make every possible effort to protect your information. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our Data Protection Officer oversees how we collect, use, share and protect your information to ensure your rights are fulfilled. Should you have any questions, please do not hesitate to contact our Data Protection Office.
We may transfer your personal information outside of the European Economic Area (EEA) to help us provide the best customer experience, on the basis that anyone to whom we pass it protects it in the same way we would and in accordance with applicable laws.
For example, the hosting facilities for our website, our database and our email servers may be situated outside Ireland and EU. Any international transfers of your personal data will be protected by appropriate safeguards.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Our marketing activities towards you are subject to your consent.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
We use session cookies to give you a good customer experience while using our website.
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.
Updated on 11/05/2018